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‎11-09-2020 07:09 PM

HP Recommended
Product: Color Laserjet Pro MFP M277dw

We have a Color Laserjet Pro MFP M277dw that has worked perfectly and out of nowhere, it stopped recognizing our WIFI network.  It recognizes EVERY OTHER WIFI network in our house and nearby but just not ours.  What is going on???

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2 people had the same question
1 REPLY 1

‎11-23-2020 10:49 PM

HP Recommended

@TheLittleRhody, Welcome to the HP Support Community!

 

If the printer is able to detect other networks, it means the wireless radio in the printer is working fine.

 

Restart the wireless router, the printer, and the PC

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • Either a 2.4GHz network or a 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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