Complaint and concern about online HP tech support

[davistjr]

I have a new 2800 Series HP printer and was having connectivity problems, my computer said the printer was off line.  I went online to what looked to what looked an official HP tech support and chatted with them.  They had a "tech" call me.  After he ran a few test on my computer, he stated that my network was not secure despite the fact I use Norton 360.  He stated this was the reason I could not get my printer on line and he immediately tied to sell me a $600 "firewall" package.  As soon as I accused him of trying to scam me, he could not get off line fast enough.  It turns out, after working on the problem myself, I had a paper jam.  As soon as I unjammed the paper and turned the print off  and back on ,it went on line and printed fine.  During this session, I was give an encounter number HP938213MC.  I am use MacOS Sequoia 15.5.  I am not sure if this was an official HP tech site or scam site, I just thought HP should know.  

[Max3Aj]

@davistjr, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "support" or chat you encountered was not HP. It was definitely a scam website. HP does not sell firewall packages, so your presence of mind in recognizing something was off is commendable!

Even though you use Norton 360, it’s a good idea to:

• Run a full system scan
• Check for any remote access software that may have been installed (like TeamViewer, AnyDesk, etc.)
• Change your passwords, especially if you shared any during the session
   

Always go directly to https://support.hp.com (Official HP® Support) or search for “HP Support” and verify the URL ends in hp.com.

Please feel free to reach out to us for any queries or assistance. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support