Computer and printer are connected to same network, but printer does not communicate.

[JohnnyO88]

I have tried everything reset, turned off, unplugged the printer and computers. They both seem to be working fine as they connect to the network (internet) successfully. The problem is that the printer shows as offline and there is not way I can get it to print. I have tried to connect it with the IP address but it say it (the printer device) cannot be found.

[Kumar0307]

@JohnnyO88, Welcome to the HP Support Community!

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To check the connectivity:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Try to print a test page.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!