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Common problems for Connectivity Issues
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knite
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Computer can't connect to printer

HP Recommended
HP Officejet Pro 6830
Microsoft Windows 10 (64-bit)

HP Officejet Pro 6830.  Computer can't connect to printer even though both are on network. Also keep getting message incompatible cartridges even though I just brought new cartridges from Office supplies.  Hoping for a fix.

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sandytechy20
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@knite

 

Welcome to the HP support community.

 

Are you getting any connectivity error messages?

 

Meanwhile:-

Follow these steps to fix cartridge error:-

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

    • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

      Removing the ink cartridges with latches from the carriage

    • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

      Removing the ink cartridges from the carriage

  3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

    CAUTION: 

    Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

    Removing tape from the ink cartridge

  4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

    Cleaning the ink cartridge contacts

  5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

    Cleaning the contacts in the carriage

  6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

  7. Repeat these steps for the other cartridge if it was indicated in the error message.

  8. Close the door or lid to the cartridge access area.

    If the error persists, clean the cartridge and carriage contacts a second time.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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