Computer thinks printer is offline

[bklyn41flat]

I have an OfficeJet Pro 9010 that is connected to wifi.  My computer, which is connected to the same network, believes the printer is offline.

I have reset the network connection on the printer several times, and it has not helped. I have also downloaded the print and scan doctor program, and it also believes the printer is offline.

Please help!

[Dragon-Fur]

@bklyn41flat 

Ideas

Specifications - What the printer can do

Product Specifications for the HP OfficeJet Pro 9010 All-in-One Printer (1KR46C)

and

OfficeJet Pro 9010 - Datasheet 

Connectivity
Connectivity (Std) 1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11b/g/n; 2 RJ-11 modem ports
Network capabilities Yes, via built-in Ethernet, wireless 802.11b/g/n

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Router - Connections / SSID named network

If you are using a dual bandwidth router,

Make sure the router is broadcasting on both frequencies.

Make sure the printer is connected to the named SSID network that you wish to use for the printer

Example - Dual Bandwidth Router

SSID_Dual_Band_Example_8

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Printer Connection

Change the connection type to TCP/IP

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

1. 
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

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Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

The Print and Scan Doctor – Choose the right doctor for the job

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

Website:  HP Print and Scan Doctor for Windows

Click the green  Download Now option / box

Wait!

Problems installing? Offline / No Color / Lost Duplex?

Try this Doctor version:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer 

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[jsf5]

Thank you!  Adding a TCP/IP port worked for printing from my work computer to my 8035e!

Edited to add that it also worked for scanning docs back to the computer.