Computer unable to connect to Officejet 7740 printer even after connecting to same wifi networks.

[Virajk_90]

I have been using my Officejet 7740 printer for 2 years and now I am trying to set up the printer at a new place with a new wifi connection. the HP smart app lets me connect the printer to the wifi but after that, I have a window pop up saying the computer is unable to connect to the printer. I have checked multiple times and can confirm that the printer and the computer are on the same wifi network. Also, my HP smart on my Android does not even detect any printer. Tried all the troubleshooting from the hp website but still had no success. 

[Irfan_06]

Hi @Virajk_90,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Virajk_90]

Hello, Thanks for the reply. I have been doing this process for days. The printer connects to the network but after connecting it is not able to communicate with the PC and is unable to complete the guided setup. Sorry for the late reply. 

[Irfan_06]

Hi @Virajk_90,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support