Connect Printer to new Router/WiFi

[KSinWA]

Just moved so have a new router. Went through the steps to get to Wireless Setup mode. Then tried to continue connecting with HP App but says can't find my printer. What am I doing wrong?

[VikramTheGreat]

Hi @KSinWA,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This is a common issue after moving to a new network. Your printer needs to be reconnected to the new Wi-Fi, and the HP Smart app must detect it on the same network. Let’s fix this step by step:

Why can’t HP App find Your Printer

• Printer is not fully in Wireless Setup Mode.
• Printer and device are on different networks (e.g., 2.4 GHz vs 5 GHz).
• Firewall/VPN blocking HP Smart Discovery.
• The printer still remembers the old network and needs a reset.

Step 1: Confirm Wireless Setup Mode

• On most HP printers: 
  • Press and hold the Wireless button for 5 seconds (or until the light blinks).
  • OR go to Setup > Network Settings > Restore Network Defaults.
• The wireless light should blink, meaning it’s in setup mode.

Step 2: Connect via HP App

1. Make sure your phone/computer is on the same Wi-Fi you want the printer to use.
2. Open HP App.
3. Tap Add Printer → Select your printer. 
   • If not found, tap Set Up a New Printer.
4. Follow prompts to enter Wi-Fi credentials.

Step 3: If the Printer Still Isn’t Found

• Temporarily disable VPN or firewall.
• Move the printer closer to the router.
• Restart the printer and device.
• If still no luck, reset the printer network settings: 
  • Setup > Network > Restore Network Defaults.
  • Then retry the HP App setup.

🔗 HP Official Guide: HP printer setup (Wi-Fi network) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat