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‎03-24-2022 09:58 AM - last edited on ‎03-26-2022 10:56 AM by Retired

HP Recommended
Product: HP DeskJet 3752 All-in-One Printer
Operating System: Android 9.0 Pie

I am unable to connect or find my printer in the hp app to add it as a printer

Category:
1 REPLY 1

‎03-27-2022 09:01 AM

HP Recommended

@Nychi, Welcome to the HP Support Community! I’m here to help.

 

Are you referring to the HP Smart app?

  • Restart the router, the printer, and the phone
  • Follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)
  • Make sure the printer and the phone are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app on the phone - HP printer setup (HP Smart app)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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