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Common problems for Connectivity Issues
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HP ENVY Pro 6455 All-in-One Printer

i recently moved and changed internet providers. i did not have a provider for over 3 weeks. now I cannot figure out how to connect it to internet again. i have a HP Envy Pro 6455. 

 

I tried to use printed instructions, but was unable to successfully get printer back on. 

1 REPLY 1
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If this is wireless, check this KB article on resetting your printer to connect to a new wireless router. https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

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