Connect to WiFi

[Euphie]

Help I can’t connect my printer to my I phone 

it worked before but now it stopped 

[Kuroi_Kenshi]

Hi @Euphie,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer's connectivity!  

We're thrilled to have the opportunity to assist you and provide a solution.

No worries! Let’s get your HP DeskJet 2742e connected to your iPhone again. Try these steps:

Restart Everything

• Turn off your printer, iPhone, and Wi-Fi router.
• Unplug the printer for 60 seconds, then plug it back in and turn it on.
• Restart your iPhone and Wi-Fi router.

Check Wi-Fi Connection

Your printer and iPhone must be on the same Wi-Fi network.

• Open Settings → Wi-Fi on your iPhone.
• Make sure you are connected to the correct Wi-Fi network (2.4 GHz is best).
• If your Wi-Fi changed, reset the printer’s Wi-Fi (see Step 5 below).

Check AirPrint

1. Open Notes or Photos on your iPhone.
2. Tap Share → Print.
3. Select your printer.
   • If it doesn’t appear, move to Step 4.

 Forget & Reconnect Printer

1. Open Settings → Wi-Fi on your iPhone.
2. Tap your printer’s Wi-Fi Direct name (like “HP-Setup-2742e”).
3. Tap Forget This Network, then reconnect.

 

[Kuroi_Kenshi]

Reset Wi-Fi on Printer

If your printer changed networks or isn’t connecting:

1. Press and hold the Wi-Fi button and Cancel button on the printer for 5 seconds.
2. The Wi-Fi light will blink—this means it’s in Setup Mode.
3. On your iPhone, go to the HP Smart app → Add Printer.
4. Follow on-screen instructions to reconnect.

Reinstall the HP Smart App

1. Delete the HP Smart app from your iPhone.
2. Download it again from the App Store.
3. Open the app, sign in, and re-add your printer.

Update Printer Firmware

1. Open the HP Smart app on your iPhone.
2. Tap your printer → Advanced Settings → Printer Updates.
3. Install any available updates.

Try Wi-Fi Direct Printing (Temporary Fix)

If your printer still won’t connect:

1. Press the Wi-Fi Direct button on the printer (or Wi-Fi + Info button for some models).
2. On your iPhone, go to Wi-Fi settings.
3. Connect to the printer’s network (e.g., HP-DeskJet-2742e-xxxx).
4. Try printing directly.

If these steps don’t work, let me know what happens when you try to print. I'll guide you further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,