Connect to new internet hub

[LuluMcB]

I have a new internet hub and have trouble connecting my printer to the new hub/internet

[Raj_05]

Hi @LuluMcB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP printer to a new internet hub, follow these steps.

Ensure Printer and Hub are On: Make sure both your printer and new internet hub are powered on.

Check Network Settings:

• On the Printer: Navigate to the printer’s control panel. Look for the network or wireless settings menu.
• Find Wi-Fi Settings: Select the option to connect to a wireless network or Wi-Fi settings.

Select Your Network:

• Locate Your Network: Your printer should search for available networks. Select your new internet hub’s network name (SSID) from the list.
• Enter Password: Enter the Wi-Fi password for your new network when prompted. Make sure you enter it correctly.

Confirm Connection:

• Check Printer Status: Once connected, your printer’s control panel should show that it’s connected to the network.
• Print Network Configuration: If available, print a network configuration page to verify the connection.

Update Printer Software:

• On Your Computer: Open the HP Smart app or printer software on your computer.
• Add Printer: Follow the prompts to add your printer. It should detect the printer on the new network.
• Install Drivers: If necessary, download and install the latest drivers for your printer from HP’s website.

Restart Devices:

• Restart Printer and Hub: If you still encounter issues, try restarting both the printer and the new internet hub.

Troubleshoot Connection:

• Check for Interference: Ensure there are no obstructions or interference between your printer and the new hub.
• Verify Network Settings: Ensure the new internet hub is properly configured and broadcasting.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support