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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-18-2026 05:17 PM

HP Recommended

Connect to wifi

Reply
1 REPLY 1

‎01-20-2026 08:33 AM

HP Recommended

Hi @Cassidymcn33,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your unable to connect your HP printer, such as the HP Smart Tank 5102, to a Wi-Fi network, you can follow these steps using the HP Smart app:

 

Prepare the Printer:

  • Make sure your printer is turned on and in a ready state. If your printer has a touchscreen, open the Wireless menu and choose "Wireless Setup Wizard." Follow the on-screen instructions to connect your printer to the Wi-Fi network.

Download the HP Smart App:

  • If you haven't already, download and install the HP Smart app on your smartphone or computer. It's available for iOS, Android, Windows, and macOS.

Connect Your Printer to Wi-Fi:

  • Open the HP Smart app, and follow the instructions to add your printer to the app.
  • On the app's home screen, click on "Add Printer" or the plus sign (+) to start the printer setup.

Follow the Setup Wizard:

  • The app will guide you through the process to find your Wi-Fi network and enter the network password.
  • If your device is already connected to the Wi-Fi network you want your printer to connect to, the app may allow you to simply share your network credentials with your printer.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

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