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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet 8015e All-in-One Printer

My printer is blocked by HP from connecting to my WiFi because I did not buy your ink subsciption.

I already bought ink cartridges.

If this issuse continues I will just purchase another printer brand,

1 REPLY 1
HP Recommended

Hi @DrRudyS 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

_____________________________________________________________________________

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

 

Step 1: 

Restore network default settings on the printer, to do that - From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

 

Step 2: 

Uninstall and re-install the HP Smart app on your mobile device.

 

Place the printer and the mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

_____________________________________________________________________________

 

Alternatively, let us use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

 

Place the printer near the Wi-Fi router.

 

Put the printer in WPS connection mode.

 

To do that > Press and hold the Wireless button  for five seconds or until the wireless light starts to flash.

 

Within two minutes, press and hold the WPS button  on the router until the connection process begins.

 

Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

 

_____________________________________________________________________________

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I'm an HP Employee.


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