• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 4507

Hi

I have been having terrible internet connection problems and the old extender I had was not up to the job so I bought a new extender that plugs in but it doesn't have wifi.  My problem is now that my printer and computer are on different connections and won't talk to each other.  There is another space on the new extender for a cable but I can't seem to find a cable that has an ethernet connection at one end and the printer connection at the other- do they exist?  Or, is there a way to make them talk without being on the same wifi/ connection?  Does all this make sense?  I have zero tech know how and this is hurting my brain!  Any help would be very much appreciated.

Thanks

Sarah 

2 REPLIES 2
HP Recommended

Hi,

The printer supports a USB connection to a computer or a wireless network connection to a router, it does not support a wired network connection and have no Ethernet port.

 

From your description it seems that you must check or configure your network connection properly to have a single network, this is something more to check with any network tech or somebody who have knowledge on networking, it is not something to do with the printer itself.

 

Just to get some better idea, what is this "extended" brand and model? to better understand what it is at all.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi Shlomi

Thank you for the info.  Its a Tp-Link.

I managed to print by pulling the plug out and reconnecting to the old extender... maybe this is what I'll need to do.  A bit annoying but not the end of the world.  I'm afraid I know nothing about networking and as it's a work computer I'm not sure I should faff with it!!

Thanks

Sarah 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.