Connecting my printer to update Instant Ink status.

[Robo61]

Every time I use my printer, I am getting messages like:

• “Please Connect Printer to HP Instant Ink”
• “Cannot print. Connect printer to update HP Instant Ink status”
• “Unable to print. Your printer needs to be connected to the Internet to update its HP Instant Ink status”
• “Please connect printer to the internet”  
•  
• I have followed all of the instructions in the HP help sections. I have used the virtual agent to go step by step through all of the settings and fixes, I've updated the drivers and checked both the firmware and the Bios, but nothing seems to work. The HP Smart app, my computer, and the printer settings report everything is good. The Printer Status is green and ready, that it has a strong connection to the internet through my home wifi, and I don't have any problems with printing, or scanning. Yet, when I sign in to my instant ink account, it reports that my enrolled and registered printer, although recently synced, is Not Ready, has a Red Circle with a dash, and a message asking me to connect it to the internet so as to update the status. I also get a similar message every time I print something, both on the printer display and my computer screen. I hit the connect button and it says that the update is in progress before carrying out the print job. However, the next time I print anything, I get the same message again, and again, and again. I am at a total loss to understand what is happenning. Hopefully, someone can offer some advise or even a solution to this anomaly?  Thanks.

[Jerry_57]

Hi @Robo61,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you've encountered messages prompting you to connect your printer to update the HP Instant Ink status, it’s important to ensure that your printer is connected to the internet and that all settings required for Instant Ink functionality are correct. You can follow these steps to troubleshoot and resolve the issue:
 

Check Internet Connection:
 

• Ensure that your printer is connected to the internet. Check the Wi-Fi icon on your printer’s control panel; it should be solid blue if it’s connected.

Update Printer Firmware:
 

• HP regularly releases new firmware versions that can improve printer connectivity and functionality. Update your printer firmware using the printer’s control panel, HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site, or the HP website Official HP® Support.

Verify HP App Account Settings:
 

• Open the HP app and check the printer status. Ensure your printer is listed and its status is displayed as "Ready to Print."

Reinsert Ink Cartridges:
 

• Try removing and reinserting the ink cartridges to ensure they are seated correctly.

Reset Web Services:
 

• Access the printer’s Embedded Web Server (EWS) and reset the Web Services if the connection is not stable.

Restart Devices:
 

• Restart your printer, computer, and network devices to refresh any network configurations.
  
  I hope this helps.

 Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Robo61]

Hi @Jerry_57.

Thank you for your reply and suggestions. I have carried out all of your suggestions multiple times by following the available help page and step by step with the virtual agent. Unfortunately, the issue remains. What I find most confusing is that my account page on the Instant ink web site is able to count the number of pages I print, enabling a charge to be levied if I exceed my subscription allowance, but is unable to check ink levels, and therefore can't dispatch ink cartridges ' because apparently , my printer is not connected to the Internet'? Don't suppose you are able to offer any suggestion as to how that might be possible?

Cheers. 

[Jerry_57]

HI @Robo61,

Thank you for your response.

We request that you contact the regional Instant Ink team for help.

We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support