Connecting my wireless printer

[AC171]

Please help me connect my wireless printer. It always drops the printer connection. 

[zoey7886]

@AC171, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding connecting your printer to a wireless connection! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let’s go through some basic troubleshooting steps to stabilize your printer's wireless connection.

Check Network Stability:

• Ensure your Wi-Fi is working properly and that other devices can connect without issues.
• If possible, restart your router and wait for it to fully reconnect.

Restart the Printer & Devices:

• Power off your printer, computer, and router.
• Turn them back on one by one, starting with the router, then the printer, and finally your computer.

Reconfirm the Printer’s Wi-Fi Connection:

• On the printer, check if the Wi-Fi light is solid blue. If it’s blinking, it may have disconnected.
• Reconnect the printer using the HP Smart App or the Wireless Setup Wizard from the printer control panel.

Ensure the Printer and Computer are on the Same Network:

• If your router has both 2.4GHz and 5GHz bands, ensure the printer is connected to the 2.4GHz network.

Check for Firmware Updates:

• Open the HP Smart App or visit the HP Support website to check for available updates for your printer.  

If the issue still persists, let me know if you see any error messages. I will be glad to assist!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H