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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Deskjet 3755
iOS

Much needed help! Please! I recently changed my internet and now I can’t seam to get my HP Deskjet 3755 printer to connect to my home WiFi using my iPhone  (I’ve never had this problem in the past when I’ve switch to new internet) So  when  My phone is connected to home Wi-Fi and go to the HP Smart app it says my printer is “Unavailable” , but if I’m not using the home wi-fi and instead connected to my printer’s WiFi it shows it’s  available in the hp smart app but under Network settings it shows Wireless OFF and Status Not Connected. I don’t own a computer I only have my iPhone. I’ve always been able to connect to new WiFi through my iPhone before, I’m so confused and very frustrated. Please if someone could help me.

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