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Common problems for Connectivity Issues
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‎02-16-2024 06:52 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

Hello, 

I'm having trouble connecting my printer to wifi. When I look at available connections, I see my printer. But it disconnects my computer from the internet. Is there a way to have them both on my wifi network? I wish there would be customer service to help me bc the chat bot is no help! 

Category:
1 REPLY 1

‎02-17-2024 10:34 AM

HP Recommended

You printer needs to be connected to the modem/router.  Do not configure it for WiFi direct print

 

You may need to reset the printer. Here is one way

https://www.youtube.com/watch?v=2687NJgnaIE

and here is another

https://www.google.com/search?q=3755+printer+reset#kpvalbx=_EOzQZa2MDKizqtsPjdOE8AQ_40

 

 

This video shows WIFI setup using smartphone

https://www.youtube.com/watch?v=O_H8Imn6Z2Q

 

If you do not have a smartphone then use the WPS PIN or pushbutton method as described on page 56 of the users manual

 

 

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