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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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General help for new modem but skip down to the video below
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.
Click here for network setup using HP Smart but in a different language
This video might be useful to see how to reset the printer
https://youtu.be/C0ewgHI2lsk
For a video showing how to connect to a modem, click here
Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.
Thank you for using HP products and posting to the community.
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