Connecting to computer

[nataliee31]

I took my personal computer to work with me. I am a teacher. I am unable to connect it! Help! 😞 

[A_Gayathri]

Hi @nataliee31,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble connecting your HP ENVY 6052e to your computer. Here are some steps you can try:

Check Printer and Computer Connection:

• Make sure the printer is turned on and connected to the same Wi-Fi network as your computer.

Reconnect Printer to Wi-Fi:

• On the printer’s control panel, go to Setup > Network > Wireless Setup Wizard and follow the instructions to reconnect to your Wi-Fi network.

Reinstall Printer Software:

• On your computer, go to Settings > Devices > Printers & Scanners. Select Add a printer or scanner, then follow the prompts to reinstall the printer software.

Update HP Smart App: HP printer setup (HP Smart app

• Make sure you have the latest version of the HP Smart app installed on your computer. Sometimes, updating the app can resolve connection issues.

Restart Devices:

• Try restarting both your printer and your computer to refresh the connection.

Check for Printer Firmware Updates: Update the firmware on an HP printer

• Sometimes, updating the printer’s firmware can help resolve connection issues. You can check for updates through the HP Smart app or the printer’s web interface.

Refer to this document: HP ENVY 6052e All-in-One Printer 

Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

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