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Common problems for Connectivity Issues
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‎09-18-2025 11:00 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 11

My 5101 is connected to my network (solid blue light), my laptop sees the laptop as it is set as my default printer. I do not recall during install the printer asking for my wireless password and do not know how to check this.

I am unable to print to the new printer. I would appreciate any assistance you can offer. Thank you

3 REPLIES 3

‎09-18-2025 11:29 AM

HP Recommended

You may need to reset the printer: video here

How to get the Wi-Fi direct name and password.

For a Wi-Fi setup video click here

This printer uses the 2.4ghz band.  Make sure your router has a different name (SSID) for the 5.0ghz band.  You can ignore this if you use Wi-Fi direct.

 

HP has some videos on how to do the initial setup
https://www.youtube.com/@HPSupport/search?query=5101
All the software is located here but the full feature drivers for windows 10/11 is below
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.10.6089-SJ0001_F...

Tank reference
5101 5100 5000
For more than you probably want to know, click here

Let me know if a problem

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎09-18-2025 12:31 PM

HP Recommended

What I am seeing on my end is the following

Waiting for printer connection

Please wait for printer connection or cancel

The printer is connected to a 2.4qhz network, Windows sees the printer yet I am unable to print.

Please advise

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‎09-19-2025 11:15 AM - edited ‎09-19-2025 11:15 AM

HP Recommended

Your printer is waking up from sleep and getting a different IP address from the Wi-Fi system it is connected to. It is online but your PC has an old address. It is like someone changing their phone number and not telling you. The quickest way to solve this is to print directly to the printer using Wi-Fi direct. Alternately go into the modem / router and have the DHCP server assign a fixed IP address for each printer. That way it never changes.  See page 28

 

possibly there could be a hardware problem.  If Wi-Fi direct does not work then 

See if EWS can provide more information about the problem.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)

 

 I think there is a video that show how to do Wi-Fi direct in the previous post.  Let me know if a problem

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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