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‎03-20-2024 11:34 AM

HP Recommended
Operating System: Microsoft Windows XP

New internet provider and now printer won’t work

Category:
2 REPLIES 2

‎03-22-2024 02:34 PM

HP Recommended

Hi @Solana1,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎03-22-2024 04:41 PM

HP Recommended

It may be due to an incompatibility between your wireless hardware and the printer. This printer supports older generation 5Ghz and may not play nice with current 5Ghz. As such, you should check your router and either bind this printer to the 2.4Ghz channel or create a unique SSID for the 2.4Ghz channel and only allow the printer to connect to the 2.4Ghz channel.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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