Connectivity issues

[morsecove]

Printed warranty is expired so it keeps kicking me off my network on the hp smart app. Says connectivity problems. Is there any solution to make it work without buying more warranty from hp. 

[VikramTheGreat]

Hi @morsecove,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We’re sorry you’re running into this, and we want to reassure you of something important right away. Your printer going out of warranty does NOT cause Wi-Fi or HP Smart connectivity to stop working. Warranty status and network connection are completely separate. You do not need to buy an extended warranty to keep using wireless printing or the app. What you’re seeing is almost always a network or app pairing issue. Let’s walk through the clean fix path.

Quick Fix:  Restore Stable Connection

Step 1: Reset Printer Network Settings

Put the printer back into Wi-Fi setup mode:

Most HP inkjet models (no touchscreen):

• Turn printer ON
• Press and hold the Wireless + Cancel (X) buttons together for 5 seconds
• Light should turn blue blinking or purple (setup mode)

Touchscreen models:

• Settings → Network → Restore Network Defaults

Step 2: Check Network Conditions

• Connect your phone/PC to the same Wi-Fi network
• Use the 2.4 GHz band if your router splits bands
• Turn OFF:
  • VPN
  • Private Relay
  • Proxy
  • Mobile data (on phones)

Step 3: Clean HP Smart App Reset

• Remove the printer from the HP Smart app
• Sign out of the app
• Close it fully
• Reopen → Sign in → Add Printer → Set up new printer

Step 4: Router Refresh

• Unplug the router for 60 seconds
• Restart computer/phone
• Turn printer OFF → wait 30 sec → ON
• Try setup again

Step 5: Check for IP Drop Issue

If it connects but keeps dropping:

• Print a Network Configuration Page
• Look for:
  • Valid IP address (not 0.0.0.0)
• If IP keeps changing, your router may need a DHCP reservation (your ISP or router admin can set this).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat