Constant Software Updates

[otayndoey]

Why am I constantly getting software updates for my printer.  I have received 13.5.2 for the last several days.  All indications are that it is downloading properly.

[praveenbv · Accepted solution]

Hi@otayndoey, Welcome to the HP Support Community!

Let's start with power reset as per HP standards, here's how we recommend doing it:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

Hope this helps! Keep me posted.

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