• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎02-24-2023 08:01 AM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer

Every time I try to print something from my laptop to my HP Envy 6000e it asks me to sign in to my HP account first.

Then it usually will not print the document.

Sometimes the document appears in the printer queue. Other times it flashes a message bottom right of my screen to say that it is printing, but the print queue is empty and nothing comes out. 

 

Occasionally and randomly the document will print.

 

My partner uses another laptop upstairs and frequently has the same issue. Documents appear to be sending but they don't print and/or don't appear in the print queue. 

 

Also, sometimes the printer chooses 'Private Pickup' when that option is deselected. I have Print Everywhere selected. 

 

When I try to add/remove Printer, my laptop frequently cannot find the HP Envy even though it's the only printer we have.

I would have returned this printer to the shop ages ok only for I bought the online Ink already. 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.