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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-11-2025 03:38 PM - edited ‎05-11-2025 03:41 PM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer

I have the 9730e printer. Every time I go to print, it is offline, but still connected to Wi-fi. I did not have this problem with the last printer, but I have had this problem with 9730e ever since I've had it.  Constantly having to turn it off and back on to print. What is its problem?  I have gone through the list for fixing. Run diagnostics and it comes back fine. Router is new, and turned off and back on. This is a constant problem with this new printer.

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1 REPLY 1

‎05-12-2025 12:12 PM

HP Recommended

Hi @TTerrell29 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It’s frustrating when a printer keeps going offline despite being connected to Wi-Fi. Since you’ve already tried diagnostics and router resets, here are some additional steps that might help:

 

1. Assign a Static IP Address

  • Open the printer’s Embedded Web Server (EWS) by typing its IP address into a web browser.
  • Navigate to Network > IPv4 Configuration.
  • Set a manual/static IP address to prevent disconnections.

 

2. Disable "Use Printer Offline" in Windows

  • Go to Control Panel > Devices and Printers.
  • Right-click your HP OfficeJet Pro 9730e and select See what’s printing.
  • Click Printer (top left) and uncheck "Use Printer Offline."

 

3. Reinstall Printer Drivers

  • Remove the printer from Control Panel > Devices and Printers.
  • Download the latest drivers from HP’s official website.
  • Run the HP Print and Scan Doctor to detect and fix issues.
  • Reinstall the printer and check if it stays online.

 

4. Update Printer Firmware

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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