• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎05-11-2025 03:38 PM - edited ‎05-11-2025 03:41 PM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer

I have the 9730e printer. Every time I go to print, it is offline, but still connected to Wi-fi. I did not have this problem with the last printer, but I have had this problem with 9730e ever since I've had it.  Constantly having to turn it off and back on to print. What is its problem?  I have gone through the list for fixing. Run diagnostics and it comes back fine. Router is new, and turned off and back on. This is a constant problem with this new printer.

1 REPLY 1

‎05-12-2025 12:12 PM

HP Recommended

Hi @TTerrell29 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It’s frustrating when a printer keeps going offline despite being connected to Wi-Fi. Since you’ve already tried diagnostics and router resets, here are some additional steps that might help:

 

1. Assign a Static IP Address

  • Open the printer’s Embedded Web Server (EWS) by typing its IP address into a web browser.
  • Navigate to Network > IPv4 Configuration.
  • Set a manual/static IP address to prevent disconnections.

 

2. Disable "Use Printer Offline" in Windows

  • Go to Control Panel > Devices and Printers.
  • Right-click your HP OfficeJet Pro 9730e and select See what’s printing.
  • Click Printer (top left) and uncheck "Use Printer Offline."

 

3. Reinstall Printer Drivers

  • Remove the printer from Control Panel > Devices and Printers.
  • Download the latest drivers from HP’s official website.
  • Run the HP Print and Scan Doctor to detect and fix issues.
  • Reinstall the printer and check if it stays online.

 

4. Update Printer Firmware

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.