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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet Pro 8610 e-All-in-One Printer
Microsoft Windows 11

I've been having problems with my printer continuing to lose the WiFi connection. According to HP support, my printer is listed as "expired". I can still use it by shutting down and restarting. Then, it holds the WiFi connection for awhile. I'm able to print what I need at the time. But, hours later, if I try to print again, the blue WiFi light is flashing and I have to do the process all over again. Does anyone have an idea of what I could do to stop this from happening? 

1 REPLY 1
HP Recommended

@AnnK-2020, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check Your Router:

Make sure your printer connects to the 2.4GHz Wi-Fi band, not the 5GHz one.

Ensure the Wi-Fi signal is strong enough near the printer.

 

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Set a Static IP:

Give your printer a fixed IP address so it doesn't keep changing.

 

Reconnect to Wi-Fi:

Remove the saved Wi-Fi network on the printer and reconnect from scratch.

 

Run HP Smart:

Reset Printer Network Settings:

Reset the printer’s network settings and reconnect to Wi-Fi.

 

 Disable Power Settings:

Turn off any power-saving or sleep modes that could affect Wi-Fi.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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