Control panel locked …HP UN and PW won’t work

[Scott5169]

I got a new router… My control panel on the machine is locked. My HP password and username won’t unlock it.

[Rainbow23]

Hi @Scott5169,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[Rainbow23]

Hi @Scott5169,

There is an alternate way to connect to the new network by using the USB cable.

Please follow the steps listed in the document below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AnneButcher]

I have a HP OfficeJet Pro 9010e. 

I assume that as I have setup the printer (via the HPSmart App on the PC), to be secure, the printer automatically locks the advanced functions/control panel after a set time (unclear how long). 

You, like me, will be confused by this as you will remember NOT putting in a login or password.

I went around and around with HP support and HP employees but in the end found the solution on my own.

Username admin (default) and the pin (8 digit numeric) which can be found inside the front panel (where you access the print cartridges').

Once you have these details, you can change the PIN via HPSmart. In fact it was playing with HP Smart that led me to this solution - when I went into advanced features if asked me for the PIN inside the panel. 

Good Luck.