Cover Page Printing

[MemaK]

I am trying to print out some papers, and instead of the paper's printing, I have printed out three cover pages. I am unsure why this happens when I have used this printer with no problem. I guess the cover page is from the printer and lists the media limits, job ID, driver and driver version, the description, etc. Can someone please help to fix this?

[Pallipurath]

Hi @MemaK 

Welcome to the HP Support Community.

Thank you for posting your query.

This is a known issue on some HP printers used with Chrome OS/Chromebooks. The page showing Media Limits, Job ID, Driver, Driver Version, Description, etc. is not your document. It is usually a printer-job information sheet being generated because the printer and Chromebook are not communicating correctly.

Remove and re-add the printer in Chrome OS

• Open Settings → Advanced → Printing → Printers.
• Remove the HP ENVY 6455e.
• Restart the Chromebook.
• Add the printer again. HP recommends adding the printer through Chrome OS printer settings while the printer and Chromebook are on the same network. 

Check the printer selection

• When printing, click Destination and make sure the selected printer is the actual HP ENVY 6455e, not a saved duplicate or an older printer entry.

Power cycle.

• Turn off the printer.
• Restart the Chromebook.
• Unplug the printer for 60 seconds.
• Plug it back in and reconnect to Wi‑Fi.

Test from a different Chrome app

• Try printing a simple webpage or a Google Doc.
• If those work, the issue may be limited to a specific application.

Update Chrome OS

• Go to Settings → About ChromeOS → Check for updates.
• Chromebook printing issues are sometimes resolved through Chrome OS updates.

Use the HP setup method again

• HP specifically recommends ensuring the printer is properly set up and added to Chrome OS before printing.

HP printer setup (Chromebook)

Take care and have an amazing day!