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‎08-28-2022 09:09 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 11

So HP Smart in Advanced Settings shows the printer as online and "Status Ready".

g5qMnQ.png

But HP Smart App shows "Printer status unknown". 

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Doing a diagnosis and no issues were found. If I click the 'Test Print' it prints out the test page.

HJzAgp.png

From Windows Printers & Scanners utility, if I "Run the Troubleshooter", it couldn't find an issue. If I click the 'Print a test page' from the utility, it prints the page.

 

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I've shutdown both printer & laptop and restarted with no luck.

I tried to download the "HP Print and Scan Doctor" from https://support.hp.com/us-en/help/printscandoctor-printing-problems#printer-offline 4 times but each time I got this corrupt message.
pZ9J3S.png

This is so frustrating.

1 REPLY 1

‎08-29-2022 09:47 AM

HP Recommended

Hi,

Please browse to This PC and make sure you have free hard-disk space on C Drive, also try downloading the HP PSDR utility from another browser.

 

For the printer software, the printer is not supported by the HP Smart app on a computer according to the HP Support site, please download and install its Full Feature Software:

https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...

 

Shlomi



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