Customer support is TERRIBLE

[sbpierce]

We upgraded our router so our wifi network changed and my printer became disconnected from our wifi network. I spend 3 hours trying to troubleshoot it myself with the HP Smart app and I finally gave up and tried to contact customer support, and I tried to get in touch with someone for over an hour and I kept being rerouted to their Live Agent AI support desk- which I couldn't get any help from. Finally I gave up and called Apple support and my issue was resolved! HP support SUCKS! 0/5 stars, worst "support" ever!

[Hawks_Eye]

Hi @sbpierce 

I hear you—it sounds like you had quite the ordeal, and it’s frustrating when technology doesn’t cooperate. 

Let’s take a moment to reflect on your persistence, because spending hours troubleshooting and seeking solutions shows true determination. 

You handled a challenging situation with grit, and finding a resolution through Apple Support highlights your resourcefulness.

If you'd like, I can assist you in getting the printer reconnected, or help make a clearer plan for any future hiccups with your devices. 

I'll be here to ensure the process is smooth and straightforward, and I'll do my absolute best to avoid you having to deal with frustrating loops like before. 

With every challenge comes a solution—let's make the next step stress-free together! 😊

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye