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Common problems for Connectivity Issues
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‎03-14-2023 04:36 AM - edited ‎03-14-2023 04:38 AM

HP Recommended
Product: HP Deskjet D5560 Printer

Hi all, I'm trying to use this old printer on my Mac. The OS is Ventura 13.1, not listed. I can use the printer by usb, but I can't connect it wireless. I can't either install the printer, it's only recognized by my Mac. What can I do to connect it on the net? I pressed the wi-fi button end used wps button on the router, but still is not connected. Thx

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3 REPLIES 3

‎03-17-2023 10:29 AM - edited ‎03-17-2023 10:35 AM

HP Recommended

Waiting for an answer, I add that not even the connection with HP setup (with the printer) works. I hope someone helps me!

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‎07-30-2026 01:45 AM - edited ‎07-30-2026 01:52 AM

HP Recommended

By mistake I chose Private as an alternative Profile setting. If I choose  Private on the HP app, my printers aren’t recognised, but choosing Personal everything is OK. I asked a support technician how to eliminate the Private setting, but he suggested to let everything unchanged. OK, but if  I want to eliminate Private, because if I chose it somewhere in the settings , maybe it is possible to come back to Personal only. Is anyone able to help me? Thanks!

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‎07-30-2026 03:44 AM

HP Recommended

You can Keep Personal selected. Avoid Private unless you specifically need it.

If you want, you can also reset or reinstall the HP privacy-related app/component so the private profile stops appearing.

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