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‎02-26-2022 01:13 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

Attempt to update printer via maintenance and Printer could not connect to the server.  DNS/GATEWAY PROBLEM. 

Printer indicates it's connected to my wifi.  Computer is connected to the same wifi.  Printer is FOUND in my printer and scanner section of computer. 

 

Please help.  I'm close to choosing a new printer and it won't be an HP if this isn't resolved quickly.  I've never had problems with printers until I used that HP smart software.

 

Category:
4 people had the same question
1 REPLY 1

‎03-01-2022 07:29 AM

HP Recommended

@Drlynski, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly elaborate on the issue.

Why are you trying to update the printer firmware? What is the issue with the printer?

 

Find below the different ways to update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Print a printer status report to check the current firmware version installed

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display to touch Reports, and then touch Printer Status Report.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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