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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- DNS /Gateway problem.

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12-09-2020 12:07 PM
Printer cannot connect to the server. Web services could not be set up. All connections are wireless. I can still print locally from my computer, but HP Instant Ink will not work.
12-21-2020 10:02 PM
@Sailor_Rob, Welcome to HP Support Community!
Follow the steps below-
Restart the computer, printer, and router
To resolve any connectivity issues, restart the computer, printer, and router.
NOTE:The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
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Turn off the router by pressing the power button or disconnecting the power cord.
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Turn off the printer.
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Close all running programs on your computer, and then shut down the computer.
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Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
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Turn on the printer.
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Turn on the computer.
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Try to turn on Web Services.
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Try connecting to Instant Ink.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee