Dealer 2710e keeps losing network connection

[AmyB12345]

Almost every time I try to printer the printer becomes unavailable, or no network connection despite connection being excellent and working well with every other device in the home. Have restarted multiple times and reset the network connection but this is constantly happening. Also repeatedly get messages of an error has occurred. Have phoned HP a few times over the last few months and they fix everything on the phone but then the next day printer is behaving exactly the same. Sometimes I have to shut the printer down and restart it between every single print job in order to work.

[Nal_NR]

Hi @AmyB12345,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

When dealing with persistent network connection issues on your HP DeskJet 2710e, it's important to perform a comprehensive troubleshooting process to identify and resolve the problem. Here's a step-by-step guide to help you fix the issue:c

Step-by-Step Troubleshooting Guide

Check Network Settings:

• Ensure your printer and computer are connected to the same wireless network.
• Verify the Wi-Fi signal strength is strong where the printer is located.

Restart Devices:

• Restart your router by unplugging it for 30 seconds and then plugging it back in.
• Restart your printer and computer.

Update Firmware and Drivers:

• Visit the HP Support Website and download the latest firmware and drivers for your HP DeskJet 2710e.
• Install any available updates.

Reconfigure Wireless Setup:

• Reset the printer’s network settings:
  1. On the printer, press and hold the Wireless button and the Cancel button at the same time for 3 seconds until the power light flashes.
  2. This will reset the network settings to default.
• Reconnect the printer to your Wi-Fi network using the HP Smart app:
  1. Open the HP Smart app on your computer or mobile device.
  2. Add a new printer and follow the instructions to connect the printer to your Wi-Fi network.

Check for IP Address Conflicts:

• Make sure there are no IP address conflicts on your network. Assign a static IP address to your printer through your router settings.

Printer and Network Settings:

• Print a Wireless Network Test Report from your printer’s control panel to diagnose network issues:
  1. On the printer, press and hold the Information button and the Wireless button at the same time.
  2. The report will print and provide details on any network issues.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @AmyB12345,

Please find the next steps below

Firewall and Security Software:

• Ensure that your firewall or security software is not blocking the printer. Temporarily disable them to see if the printer can connect.

Check Router Settings:

• Ensure that your router's settings are compatible with the printer. Check for:
  • MAC address filtering: Ensure the printer’s MAC address is allowed.
  • DHCP: Ensure it is enabled on the router.
  • Wireless isolation: Ensure it is disabled.

Use the HP Print and Scan Doctor:

• Download and run the Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe utility. This tool can diagnose and fix many network and printing issues.

By following these steps, you should be able to diagnose and hopefully resolve the network connection issues with your HP DeskJet 2710e printer.

You may also refer to this document for more information

If none of the above steps resolve the issue, the printer might need service. Contact phone support for more options

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @AmyB12345,

As we did not hear from you. I will be closing this case now. If you need further assistance, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR

I am an HP Employee