Default Admin Password

[AmelPL]

I cannot log in to the HP OfficeJet Pro 8710 Embedded Web Server. I need to change network settings. I have performed a factory reset but no default credentials work. I have tried blank, admin, Administrator, etc. 

[AmelPL]

I have tried both semi-full reset and OOBE reset.

[Sneha_01]

Hi @AmelPL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For accessing the Embedded Web Server (EWS) on an HP OfficeJet Pro 8710, especially after a factory reset, and if the common default credentials such as "admin" with no password or "Administrator" are not working, there are a few steps you can try:

Use "admin" for both username and password: Sometimes, both fields are set to "admin".

Check the printer documentation: Sometimes, the default credentials or the procedure to reset them is mentioned in the user manual or setup guide that came with the printer.

Look for a sticker or label on the printer: Some printers have a label or sticker that might contain default login information or a serial number that could be used.

Serial Number or Printer Information as Password: In some cases, HP uses the printer's serial number, or part of it, as the default password post-reset. This is a security measure to prevent unauthorized access. You can typically find the serial number on the printer's back or under the scanner lid.

You may change the password:

Secure your printer by changing the default username and password to log in to the printer EWS.

Open the EWS.

Click Login in the top-right corner, and then type admin for the user name. If a password is required, use the WPS Security PIN which can be found by printing a Network Configuration Report.

A prompt displays requesting the user to change the ID and password.

NOTE:

If you are already logged in, hover over the Security tab, click System Security, and then click System Administrator.

Click Yes.

In the Web Interface Security section, type a new login ID, type a new password, confirm the new password, and then click Apply.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support