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‎02-05-2023 08:25 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer

Hi,

 

When setting up my printer I was required to create an HP Smart account.

I realised I do not need one and would like to delete it.

I rung up the customer support line and was told it was not possible to delete an account, which I’m fairly sure is a breach of UK data privacy laws.

please could I have my account deleted?

 

Many thanks

Category:
22 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2023 11:39 AM

HP Recommended

Hi,

Do you have any other HP Account? as you refer to an HP Plus priner.

 

Assuming you subscribed to HP Plus (6 months of free ink trial and additional 1-year warranty), an HP Account an internet access are required, please consider that too.

 

You may contact the HP Privacy Team using below form:

https://www.hp.com/us-en/privacy/ww-privacy-form.html

 

Be sure to select the " Request regarding personal data (data copies or data deletion)" option and clarify the need to delete your HP Smart account, among your account details to delete the account.

 

Please note that it may take  up to 5 business days,

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

14 people found this reply helpful
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2 REPLIES 2

‎02-05-2023 11:39 AM

HP Recommended

Hi,

Do you have any other HP Account? as you refer to an HP Plus priner.

 

Assuming you subscribed to HP Plus (6 months of free ink trial and additional 1-year warranty), an HP Account an internet access are required, please consider that too.

 

You may contact the HP Privacy Team using below form:

https://www.hp.com/us-en/privacy/ww-privacy-form.html

 

Be sure to select the " Request regarding personal data (data copies or data deletion)" option and clarify the need to delete your HP Smart account, among your account details to delete the account.

 

Please note that it may take  up to 5 business days,

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
14 people found this reply helpful
Was this reply helpful? Yes No

‎02-05-2023 12:31 PM

HP Recommended

Many thanks,

All the best

Was this reply helpful? Yes No
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