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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Deskjet 2622
Microsoft Windows 11

I have to go to the printer's broadcast wifi each time I need to print anything.  I can't print over my internet accessable wifi network.

 

I have removed and reinstalled the printer several times.  Each time the printer is automatically named 'Deskjet 2600 Series (Copy 1)' in the "Devices and Printers" folder.  When I open a document or pdf which I want to print, there is an option to use a "Deskjet 2600 Series' printer AS WELL AS the 'Deskjet 2600 Series (Copy 1) printer.

 

A- Why is "copy 1" added to the printer in the "devices and printer" control panel setting?  Does that mean that there is another Deskjet 2600 series printer installed which isn't visible in the printer control panel?

 

B- Why won't the printer print over the wifi which I use to access the internet?  It used to be able to print over that wifi network and didn't require me to go to the "Direct-06-HP Deskjet 2600 series" network each time I wanted to print anything.

 

Thanks in Advance  (TIA)

1 REPLY 1
HP Recommended

@dciason 

 

"Direct-06-HP Deskjet 2600 series"

 

Wi-Fi Direct

 

True - if you are using the Wi-Fi Direct network connection, your printer is not connected to your regular network.

 

Instead, the printer's own Wireless radio is used to connect the printer to your computer without going through your router controlled Wireless network.

 

 

If you do not intend to use Wi-Fi Direct,

that is, if you want to connect your printer to your router controlled wireless network,

Wi-Fi Direct can be toggled OFF on the printer control / display panel.

 

You might be able to configure your Wireless network using the Embedded Web Server (EWS

and

You can switch OFF the Wi-Fi Direct connection using EWS.

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network

 

 

EWS Help on Page 72 of the User Guide

 

To open the embedded web server through a network
1
. From the printer control panel, press the Wireless button ( ) and the Information button ( )
together to print the network configuration page.

2
. Find out the IP address or host name of the printer from the network configuration page.
3
. In a supported web browser on your computer, type the IP address or host name assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a web browser:
https://192.168.0.12.

 

======================================================================

Where to start?

 

Open  User Guide

Read Chapter 7 - Connect your printer - starting on Page 61

 

If you want to reconfigure the printer and its connection to your network,

If just switching off Wi-Fi Direct does not let the printer find and connect to your network,

Consider:  Set the network defaults so you can start over to add your printer to your network.

 

Reminder:  Your printer can only connect to 2.4GHz band / frequency.

 

Open  User Guide

Read all of Page 69

including:

The instructions to print a network configuration page - section

To turn on or off the wireless capability of the printer

 

and

To restore network settings to default settings
Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds

 

======================================================================

What is "Copy 1"?

 

The extra printer listing is perhaps the result of having (at some point) run the Print and Scan Doctor.

In particular, the "Offline" version of the Doctor can create this extra "Copy 1" queue.

 

In fact, running the Offline version of the Doctor - after switching off Wi-Fi Direct - might actually fix the rest of the issues you are having.  If it works, it is an easy option - worth a look.

 

Resource – Choose the right doctor for the job

 

Open Website

HP Print and Scan Doctor for Windows

Click the green Download Now option / box

 

Wait!

If the problem / issue is one or more of

 

  • Printer is Offline
  • Cannot print in Color
  • Duplex printing has disappeared
  • Installation continues to fail

 

Try this “Offline” Doctor version:

https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

 

After the doctor runs, Restart the computer and log in.

Doctor will finish any necessary setups.

 

 

NOTES – The “Offline” doctor

 

As a result of repairing issues,

 

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

 

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

 

Later

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

 

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

The why and the what and the how

 

Lots of good information here...

 

Wireless Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

 

Wireless printing center  > Printer Setup > Wi-Fi Direct

 

 

 

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

 

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

 

==========================================================

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2622 All-in-One Printer 

 

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