Deskjet 2700e Will Not Connect to WiFi

[GLBalend]

I am in the process of setting up my new printer, and it will not connect to Wi-Fi. I'm using the HP Smart software and I have now run through the set-up several times (including pressing the Wi-Fi and cancel buttons for 3 seconds to get the printer into "setup mode." I still keep getting the error "unable to set up your printer at this time." I've double checked my Wi-Fi router and signal (both good) and I'm at a loss as to what to try next. 

My Wi-Fi system does have a password, so I don't know if that's causing the issue? (I keep seeing something in the instructions regarding "...if the Wi-Fi isn't set-up for guest printing...") 

[Jay_G24]

Hi @GLBalend,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect the printer to the network

To assist better -

1. What is the status of the wireless light on the printer, steady or blinking?
2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Meanwhile, try the below steps -

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on) 

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password to log in.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the printer will have solid blue light if it's connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[GLBalend]

Hey there, I forgot I posted this. I ended up calling tech support. It took a support agent 3 hours to get my printer connected, but it finally works now. Thanks anyway. 

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

[SofiaML]

Hi community!

The information in the following link may also help:

HP printer is Offline 

SofiaML
HP Support Community