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‎10-07-2021 07:57 AM

HP Recommended
Product: Deskjet 3055A
Operating System: Microsoft Windows 10 (32-bit)

Afternoon, my 3055A dropped off the network and it appears there is nothing I can do to get it to join again.

Is there any reset of the network device on the printer I can do?

I have tried WPS push button and PIN and neither work.

Any help or suggestions would be great - thanks....

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2021 10:10 AM

HP Recommended

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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9 REPLIES 9

‎10-10-2021 10:11 AM

HP Recommended

@FrazerClark

 

Welcome to the HP Support Community.

 

Let's reset the network settings of the Printer: 1. Press the Wireless button to display the Wireless Menu. 2. From the Wireless Menu, select Settings. 3. From the Settings menu, select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2021 08:57 AM

HP Recommended

No I already tried that (sorry didn't put that in the original post).  It says its resetting then the wireless sign flashes blue for about 5 minutes then the blue light goes out.

Was this reply helpful? Yes No

‎10-12-2021 09:07 AM

HP Recommended

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-12-2021 10:01 AM

HP Recommended

Thanks - I've downloaded the software and run it - I get a happy face but in the print queue the firmware update stays there..

Is this normal?

FrazerClark_0-1634054462432.png

 

Was this reply helpful? Yes No

‎10-12-2021 10:19 AM

HP Recommended

OK 15 minutes later and print job has gone.

Powered off/on nothing

restored defaults again blue flashing light and then off

 

I guess that's it for Wireless printing.... 😞

Was this reply helpful? Yes No

‎10-13-2021 10:10 AM

HP Recommended

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-14-2021 09:11 AM

HP Recommended

OK, uninstalled everything as suggested, it asked me to unplug the usb cable too.

When running the install from the downloaded software it doesn't tell you when to plug in the printer cable.

 

I'm not sure I understand how this is going to help get the wireless connectivity working on a currently not connected printer? (or even when it is connected)

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‎10-14-2021 09:15 AM - edited ‎10-14-2021 09:18 AM

HP Recommended

OK after plugging in the USB cable it prompted for a network to join... then worked!!!

Thank you so much for fixing this!!!

 

 

 

Was this reply helpful? Yes No

‎10-17-2021 02:51 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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