Deskjet 3720 - Not connecting to Windows Printer

[SCARLETT121]

Hi,

I've been trying to connect my Deskjet 3720 printer to my computer, I am able to set it up using HP Smart and on the Network configuration page it says the printer is connected to my network however when i get to the step to add the printer to Windows Printers & Scanners windows can not find it and we cannot print wirelessly.

I've tried this with multiple PCs/Laptops in my home so it doesn't seem to be an issue with the PC.

Thank you.

[sandytechy20]

@SCARLETT121

Welcome to the HP support community.

Uninstall and reinstall the printer using the HP Smart app.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install using the HP Smart app.

Here are the steps:- click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.