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‎11-21-2022 10:42 AM - edited ‎11-21-2022 10:46 AM

HP Recommended
Product: HP DeskJet 3750 All-in-One Printer

hi, I got a new router and I've tried to do the procedure indicated by support to connect my printer, but HP Smart app doesn't see the printer and DJ 3750 is not among those 'not listed' so I'm blocked. what can I do? thanks

1 person had the same question
1 REPLY 1

‎11-24-2022 11:12 PM

HP Recommended

@ittica

 

Welcome to the HP support community.

 

I understand that you are unable to connect the printer to the new router, I am glad to assist you.

 

This printer only supports connections using 2.4GHz, make sure you set the router band to 2.4GHz.

Restore network settings to default settings

  • Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Follow the steps mentioned in this HP document to set up the printer:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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