Disabled

[Cessie]

Hi I have a hp jet printer and the printer is saying even though WiFi is on it’s saying disabled anyone know why

[Max3Aj]

@Cessie, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP ENVY 5020 All-in-One Printer is showing “Disabled” even though Wi-Fi is turned on, it usually means the printer's wireless connection or network settings are not properly configured. Let’s walk through a few steps to get it back online:

Restart Printer and Router

• Turn off your printer and unplug it from power.
• Restart your Wi-Fi router.
• After 30 seconds, plug the printer back in and turn it on.

Check Wireless Connection Status

• On the printer’s control panel, press the Wireless icon.
• If it shows Disabled, press Settings > Wireless Settings > Wireless On/Off, and make sure it’s enabled.

Reconnect to Wi-Fi

1. On the printer, go to:
   • Settings > Wireless Setup Wizard
2. Select your Wi-Fi network from the list.
3. Enter your Wi-Fi password carefully.
4. Wait for the printer to connect. You should see a confirmation message.

Print Wireless Test Report

• Go to Settings > Reports > Wireless Test Report.
• This will help diagnose any connection issues.

Reinstall Printer on Your PC

If the printer is still not responding:

• Remove the printer from Devices and Printers on your PC.
• Download and install the full driver/software from HP: Official HP® Support

Optional: Use HP Smart App

• Download the HP Smart App from HP Smart. HP Smart
• Use it to reconnect your printer and manage settings easily. 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support