Discarded printer still present on my account

[carbal54]

Due to failure that cannot be repaired, I dumped the OJ 6700. On HP Smart it's still present on my account and there is no way to remove it.

HP support shows the only one I actually have.

[Dragon-Fur]

@carbal54 

Welcome to the HP Community.

Check / remove unwanted device entries...

For example,

Open HP Smart Windows

Printer Settings > scroll down 

Section Manage

Forget This Printer

OR, if the printer is showing as connected,

Open HP Smart Windows

Right-Click on the name of the connected printer > Forget this printer

=====================================================================

More...

Places to check / remove unwanted devices

NOTE:  Does not include removing printer software or printer software "bits"

Depending on the type of HP Support Assistant you have installed,

Try / Consider

Remove Device from "software" version of HPSA (installed in Programs and Features)

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

HP Support Assistant Application (Version 9.6.x and beyond)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the X in Blue Circle in the last column of the device information

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Remove Device from HP Account Dashboard

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the X in Blue Circle in the last column of the device information

HP_Account_Dashboard_3

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[carbal54]

Thanks for the quick answer. Unfortunately none of the suggested solutions worked. On HP Smart the 6700 is still there WITHOUT the possibility (available for the 9012 actually in use) to scroll the menu and chose "remove printer".

HP Support web site, on the other side, shows ONLY the 9012 actually in use.

Not a big problem, only annoying.

[Dragon-Fur]

@carbal54 

You are welcome.

I don't speak Italian - my loss, I think.

If the printer is not in your HP Account and the printer is not in your HP Support Assistant,

then parts of it are still "somewhere" in your Windows 10 File System.

Where you remove the device depends on where you are seeing it.

Where are you seeing the unwanted (6700) printer?

That is, which program are you opening and "there it is"?

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[carbal54]

Again, thanks for the support.

HP Smart opened through web browser Chrome: shows both the HP 6700 (dumped) and the HP 9012 (in use)

HP Smart installed on my Win 10 PC: shows both the HP 6700 (dumped) and the HP 9012 (in use) (already tried uninstall/install)

HP Support assistant installed on my Win 10 PC: shows only the HP 9012

https://support.hp.com/it-it opened through web browser Chrome: shows only the HP 9012 (in use)

Some crazy code line hidden somewere? 😜🙄😖😖 I will survive 👍

[Dragon-Fur]

@carbal54 

Remove any unwanted printer from HP Smart.

HP Smart Windows > Forget this printer

HP Smart Mobile > Remove Printer

I cannot comment on opening HP Smart in Chrome web browser.

I no longer use the Chrome browser and I've never seen HP Smart opened in any browser.

I would guess that the Chrome browser might be mistakenly listing printers that are no longer available.

That would be something to fix in the browser, I think.

----------------------------------------------------------------------------

Example - HP Smart Mobile (iOS) - Remove Printer

Open HP Smart Mobile

Click on the offending printer / Identify the printer to be removed

Settings wheel

Add / Set UP a Printer

scroll down...

Remove Printer

OR (Optionally)

Click on the offending printer / Identify the printer to be removed

If the printer is showing as connected (Green Check Mark next to printer)

Open HP Smart Mobile

Click on the Green Check

scroll down...

Remove Printer

----------------------------------------------------------------------------

Example - HP Smart Windows

Open HP Smart Windows

Click on the offending printer / Identify the printer to be removed

Printer Settings > scroll down 

Section Manage

Forget This Printer

OR (Optionally)

Click on the offending printer / Identify the printer to be removed

If the printer is showing as connected (Green Check Mark next to printer)

Open HP Smart Windows

Left-Click on the name of the connected printer > Forget this printer

================================================================

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[carbal54]

I really appreciate your willing to help, but, as you can see on the image above, for the 6700 there is NO down arrow on the right of Printer Options (Opzioni stampante in italian 😉), consequentially I have no access to the drop-down menu and no possibility to "forget" the printer. Same in HP Smart for mobile. Thanks again, I will simply avoid to came to this page 😉

[Dragon-Fur]

@carbal54 

Edits / Update to content

If all else fails to get ride of the unwanted / not-connected printer,

If you have not done so,

Try / Consider

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Optional >> If having continuing issues:

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 Reminder:  You’ll need to sign in to the application with your HP Account credentials.

=========================================================================

Original Content

If it is going to work,

You have to first identify the printer in HP Smart (so you don't accidentally remove the printer you want to keep).

True, there are not "Printer Options"  for a disconnected device. 

What you see is not what I see on my HP Smart Windows application.

(I am not talking about the language difference, of course.)

Regional difference??

Can you identify / select the unwanted printer in the HP Smart application?

Open HP Smart

Click on the unwanted printer in HP Smart to identify it.

If that is successful,

Next,

Open the Tile:  Printer Settings 

scroll down 

Section Manage

Forget This Printer

HP_Smart_W10_Main_Menu_3

Oddly, this should not be that difficult to do.

I must be missing something.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[carbal54]

Hi Dragon-Fur

I think there are a small misunderstanding. A part the language, the home screen of HP Smart that I see it's the same as your, with only one printer.

Where I see the Old 6700 and the new 9012 is on the account Dashboard

[Dragon-Fur]

@carbal54 

You are right - I don't speak Italian.

I do not recognize the program you are opening.

And, it doesn't look right to me based on the example and the instructions I provided in my first answer for Dashboard.

I don't think we are talking about the same Dashboard.

Perhaps you need to sign in to whatever page you are viewing.

Perhaps you are looking at something in HP+.

I don't have access to HP+.

I will have to pass this along and hope we hear back from someone who speaks the language and can figure out what you have opened (or why it is different).

I'll send this to Review.

Hang in there.

Since the issue is not keeping you from working (at least that is my understanding),

For the moment, ignore the second printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"