Disconnect from the internet

[RR-53]

My printer said it is  disconnect from the internet?

[zoey7886]

@RR-53, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Disconnecting Your Printer from the Internet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer indicates that it is disconnected from the internet, follow these steps to troubleshoot and resolve the issue:

Check Your Network Connection:

• Ensure that your Wi-Fi network is functioning properly.
• Verify that other devices can connect to the internet successfully.

Restart Your Printer:

• Turn off your printer using the power button.
• Wait for a few seconds, then turn it back on.

Restart Your Router:

• Turn off your router by unplugging it from the power source.
• Wait for about 30 seconds, then plug it back in and allow it to reconnect.

Reconnect Your Printer to Wi-Fi:

• Access the printer’s control panel.
• Navigate to the network settings and select the option to reconnect to Wi-Fi.
• Follow the prompts to enter your Wi-Fi network name and password.

Check Printer Settings:

• Ensure that your printer’s network settings are correctly configured.
• Verify that the printer is set to connect to the correct network.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. Firmware updates can be done via the printer’s Embedded Web Server or through HP support websites.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,