• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I  do not like the wireless printers. I was able to set up the one I have, but when the power goes out, it has to be reset. I cannot reinstall the one I have. I have looked online for non-wireless printers and they are not available. I think one should have a choice of wireless or non-wireless and not force everyone to use wireless. Not all improvements are for the better. Needless to say this HP DeskJet 2700e is a worthless piece of nonsense.

1 REPLY 1
HP Recommended

Hi @katsview,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are facing issues with wireless connectivity.

 

You may try the following below and see how it goes.

 

Download the HP Smart app, and then follow the instructions to set up a USB connection in Windows.

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Search for and open Printers & Scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.

Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

 

Go to HP Smart - Microsoft Store and install the HP Smart app.

Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

 

Also, refer to -Troubleshoot a USB connection to an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-
HP Community Moderator



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.