Driver installation issues Envy 6432 printer/scanner

[carlo-m52]

Due to whatever circumstance (obviously issues with the WLAN), my Envy 6432 quit working. After trying several things the printer worked but not the scanner.
I still had serious issues when I tried to connect this product initially with my network and made it work.
I am not a beginner but for me it was definitely to complicated to install it.
Finally I called the support and they could make it. However they were really quick that I could not follow.
Now I am sitting here since 1 1/2 day and whatever HP support page I checked, there is no real help in my eyes.
I am working with a Terra mobile Laptop, 16GB Memory and 1,8GHz / Windows 10.
One thing might be important. If I try to fix the problem with HP Print and Scan Doctor with the IP Address of the printer,
it failed. I used the IP Address from Printer menue properties. If I take the IP-Address from the WLAN router it' s the same.
Now I am going to deinstall everything related with the printer and start from the scratch again.

By the way, it happened that I could print, even the printer is marked as offline....????

So I would appreciate if anyone could provide helpful hints.

[A_Gayathri]

Hi @carlo-m52,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY Pro 6432 All-in-One Printer, particularly with the scanner functionality and network connection. Since you've already tried various steps, including using the HP Print and Scan Doctor, I’ll guide you through a comprehensive troubleshooting approach to help resolve both the printer/scanner installation and connectivity issues.

Step-by-Step Troubleshooting

1. Uninstall the Printer Software Completely

• Open Control Panel → Programs → Uninstall a Program.
• Uninstall anything related to the HP printer, including HP Smart, HP drivers, and HP utilities.
• Open the Device Manager and remove the printer from Printers and Imaging devices.
• Go to Settings → Devices → Printers & Scanners, and if you see your printer listed there, remove it.

2. Download the Latest Printer Software

• Visit the HP Support page for the ENVY Pro 6432 and download the Full Feature Software package.
• Make sure you're downloading the latest version compatible with your 64-bit Windows 10.

3. Reboot Router and Printer

• Turn off your printer.
• Reboot your router (unplug it for 30 seconds and plug it back in).
• Turn on the printer and check if the wireless light is on.

4. Reconnect Printer to Wi-Fi

• If your printer's Wi-Fi light is not solid, reconnect it to your network using these steps:
  • On the printer control panel, press and hold the Wireless button and the Cancel button at the same time until the Power light blinks.
  • Open the HP Smart app on your laptop, and it will detect your printer.
  • Follow the prompts to add your printer and connect it to the Wi-Fi.

5. Reinstall Using HP Smart

• After the printer is connected to the Wi-Fi:
  • Open the HP Smart app and select Add Printer.
  • Follow the installation steps carefully to install both the printer and scanner drivers.
  • Ensure that the scanner driver is also installed (important for scan functionality).

6. Check the Printer's IP Address

• Make sure you’re using the correct IP address:
  • Print a Network Configuration Report from the printer by pressing and holding the Information button on the printer's control panel.
  • Check the IPv4 address listed on this page.
• Ping the IP address to ensure the laptop can communicate with the printer:
  • Open Command Prompt on your laptop.
  • Type ping <your_printer_ip_address> and hit Enter.
  • You should receive replies if the printer is reachable.

7. Set Printer to Static IP

• Access the printer’s EWS (Embedded Web Server) by typing its IP address in your browser.
• Navigate to Network Settings and set the printer to use a static IP address to avoid future connection drops.

8. Update Windows Firewall and Antivirus Settings

• Make sure that neither your firewall nor antivirus software is blocking printer communication.
• Add exceptions for the printer software (HP Smart, printer drivers) in your firewall/antivirus settings.

9. Run HP Print and Scan Doctor Again HP Print and Scan Doctor

• After everything is installed:
  • Open HP Print and Scan Doctor.
  • Let it detect any remaining issues.
  • Use the tool to attempt to fix both the printer and scanner.

10. Offline Printer Fix

• If your printer still shows as offline but can print, this might be due to communication issues:
  • Open Control Panel → Devices and Printers.
  • Right-click on your printer and select See what’s printing.
  • In the new window, click Printer and uncheck Use Printer Offline if it’s checked.

Additional Tips

• Restarting the Print Spooler Service: Sometimes the print spooler can cause issues with the printer being marked as offline. You can restart this service:
  • Open Services (type services.msc into the Windows search bar).
  • Scroll down to Print Spooler, right-click and select Restart.

Refer to this document: HP ENVY Pro 6432 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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