Dropping offline on envy6100e

[Banner2]

My envy 6100e printer keeps dropping offline.  Everything else stays online, ie mobiles, tabs Dky Q box. It's brand new and because of this I can't print from any device. Wifi into the home is OK, I use eroo6 mesh to spread web throughout the house.

[Garp_senchau]

@Banner2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on. 

Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP Smart, this is the easiest way to ensure your printer is properly set up.

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

If all else fails, try a factory reset on the printer and start fresh. 

Restore factory defaults on your HP printer | HP® Support

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

HP Printers - Printer isn't available error (Android) | HP® Support

HP printer not found by the HP Smart app or operating system | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Banner2]

Hi Garp-Senchau, my lap top works fine with the printer it's my android devices (mobile/ tablet both Samsung).

For some weird reason my wife can print from her Samsung mobile even without the HP apps installed. I am going to try again on Saturday when I have more time to spare.

[Garp_senchau]

Hey @Banner2,

Thank you for your response

It sounds like the connection might be the issue, especially since other phone can print without the HP app. Here’s what I’d suggest:

Check the connection: Make sure both your phone and the printer are on the same Wi-Fi network. Sometimes devices can get disconnected or switched to different networks.

Reinstall the HP app: Try uninstalling and reinstalling the HP app on your Android devices. There could be a bug or a settings issue causing it not to recognize the printer properly.

Update firmware and app: Ensure both your printer’s firmware and the HP app are up-to-date. An outdated app or printer firmware can cause compatibility issues.

Restart devices: A simple restart can sometimes resolve the issue—restart both your phone/tablet and the printer.

Give these a try and let me know how it goes! You might also want to check the other phone settings to see if any updates or changes were made on that device.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,