Due to move I cannot use WIFI to connect my printer

[JoannCoop]

I moved my office and the building has wifi but they won't let me connect any printers on their wifi.  I have to use ethernet now.  Printer is working, but I was signed up for HPSmart Ink and paper and found out I can no longer use as I am not connect to wifi.  I have stopped the subscription but now each time I print I get a message on the printer screen "Connect Printer to update HP instant Ink Status" then I have to choose CONNECT or OK.  I have to chose ok each time I send something to the printer.  How can I get this off?  Help!

[Nal_NR]

Hi @JoannCoop,

Welcome to the HP Support Community. 

I understand that you are I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Meanwhile, follow the steps from this document here and see how it goes. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @JoannCoop,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[JoannCoop]

I cannot connect my printer to the buildings wifi because it is shared.  Thus I cant use the HP smart for Instaink cartridge refills.  I have plugged it directly into my MC via ethernet to use.  I keep getting this message on my screen and have to push the OK button to print every time.  Is this because I am still using the HP Instaink cartridges?  If no, how can I stop this so the printing will be automatic and I don't have to push the OK button every time. 

[Nal_NR]

Hi @JoannCoop,

The shared wifi may not work or be recommended as it won't be stable.

Are you still enrolled in instant ink? The printer should be on active internet connection always. 

If not enrolled or if there is any due payment, the printer may not work. 

If not enrolled or canceled the account, you need to use regular cartridges. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!