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‎09-14-2020 01:10 PM

HP Recommended
Product: HP Envy 4500
Operating System: Mac OS X 10.11 El Capitan

When trying to connect to the internet my wireless printer says invalid password which it is not invalid.  I am using the Wireless Wizard setup on the printer.

Category:
1 REPLY 1

‎09-15-2020 06:32 AM - edited ‎09-18-2020 03:15 AM

HP Recommended

@Debbie5254, Welcome to the HP Support Community!

 

Check if you are able to connect other devices to the wireless network using the same wireless password.

Make sure you are connecting the printer to your home wireless network.

Check the SSID on the printer screen. The password is case sensitive.

 

You may use a USB cable to connect the printer to the MAC and update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network (2.4Ghz network)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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